NZ Cricket Store
Delivery Information
Clear working-day estimates, checkout costs and help with deadline orders.
We email your order confirmation after checkout. Payment confirmation and product availability are checked before dispatch.
Workshop preparation, customisation or special orders add handling time before the parcel enters the courier network. We normally email tracking after dispatch where available.
Orders normally take one business day to process before dispatch. The stated delivery range is measured in working days after dispatch, not from the order date. Check the product page and any order-specific estimate before paying.
Estimated delivery in New Zealand
Standard delivery to New Zealand is estimated at 2–5 working days after dispatch. Selected products have a 4–10 working-day estimate after dispatch. Check the product page for the applicable range. Orders normally take one business day to process before dispatch; preparation and custom orders can require extra time. These are estimates, not guaranteed arrival dates.
These are estimates, not promised arrival dates. Availability, workshop preparation, custom products, multiple parcels, the destination, rural delivery, customs and courier conditions can change the timing. If you need equipment for a match or gift date, ask us before ordering so we can check the particular items.
Shipping cost and the $300 offer
Orders of NZ$300 or more qualify for free New Zealand shipping, including rural addresses, cricket kits and parcels over 10 kg. The minimum uses the order value after discounts. Choose the free shipping option at checkout. Optional paid services remain available, and international shipping is charged separately.
Tracking and delays
Tracking is normally emailed after dispatch where available; courier scans can take time to appear. If a significant delay becomes known, we will contact you as soon as reasonably possible. If an order cannot be supplied or delivered within a reasonable time, contact us to discuss the available options, including an alternative or cancellation and refund where appropriate.
Custom and special orders
Personalised, pre-order and special-order products can require extra preparation. Some custom products may take up to 30 working days. Check the product information and any quote for the applicable handling allowance before ordering.
Christmas and busy periods
The currently stated Christmas order cut-off is 12 December 2026. Orders placed after that date may still be sent, but arrival before Christmas is not guaranteed. Courier networks may also take longer during major sales and holiday periods.
Questions about your order?
NZ Cricket Store is your point of contact for all order and delivery enquiries. Email info@nzcricketstore.com with your order number.