NZ Cricket Store – Terms & Conditions
Last updated: 31 August 2026
Welcome to NZ Cricket Store. These Terms and Conditions apply to your use of our website and purchases made through NZ Cricket Store.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
About NZ Cricket Store
NZ Cricket Store is an online cricket equipment retailer based in Palmerston North, New Zealand. We do not operate a physical retail store.
We stock and dispatch many products from New Zealand. Selected products may be fulfilled and dispatched directly by our approved overseas suppliers, including suppliers based in India. Where direct supplier fulfilment applies, relevant delivery information will be provided on our website.
NZ Cricket Store remains your point of contact for customer service, order enquiries and returns in accordance with our policies.
For customer support, you can contact us using the details provided on our Contact Us page.
Products and Product Information
We aim to ensure that product descriptions, specifications, prices and images on our website accurately represent the products offered for sale.
Product images are intended to provide an accurate representation of the item. Minor variations in colour or appearance may occur due to lighting, screen settings, manufacturer updates or the natural characteristics of materials.
Cricket bats made from natural willow may vary in grain pattern, appearance, weight distribution and cosmetic finish. These natural variations are normal and do not necessarily indicate a defect.
Product availability is subject to stock levels and may change without notice.
If we discover a significant error in a product description, price or availability after an order has been placed, we will contact you as soon as reasonably possible to discuss the available options.
Pricing
Unless otherwise stated, prices displayed on our website are in New Zealand Dollars (NZD).
The price displayed for a product at the time an order is placed will apply to that order, subject to correction of genuine pricing or technical errors.
Any applicable shipping charges will be shown during checkout before payment is completed. You will have an opportunity to review the total order cost before placing your order.
Orders
When you place an order through our website, you are responsible for ensuring that the information you provide is accurate and complete, including your name, contact information and delivery address.
After an order is placed, you may receive an automated order confirmation. This confirms that we have received your order.
Orders remain subject to product availability, payment confirmation and our ability to fulfil the order.
If we are unable to supply an ordered product, we will contact you to discuss an appropriate solution, which may include an alternative product where you agree to it or a refund where appropriate.
We will not substitute a materially different product without informing you and obtaining your agreement.
Payment
Payment must be made using one of the payment methods available during checkout.
Payment options may change from time to time. The payment methods currently available will be displayed at checkout.
Payments are processed using secure payment services. We do not recommend sending payment card details to us by email, messaging services or other unsecured methods.
Shipping and Delivery
We deliver orders in accordance with the delivery information displayed on our website.
Products stocked locally may be dispatched from Palmerston North or another New Zealand fulfilment location used by NZ Cricket Store.
Selected products may be dispatched directly from an approved overseas supplier, including suppliers based in India.
Delivery times vary depending on the product, stock location, destination and delivery service. Estimated delivery information is provided on our website and/or during the ordering process where applicable.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Please refer to our Delivery Information page for further details about shipping, fulfilment and estimated delivery times.
Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Return & Refund Policy.
Please review that policy before making a purchase, particularly for information about return eligibility, timeframes, product condition requirements, exclusions and return shipping costs.
Nothing in these Terms and Conditions or our Return & Refund Policy is intended to exclude or limit any rights you may have under applicable New Zealand consumer law.
Faulty or Damaged Products
If you believe that a product is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as reasonably possible with your order information and details of the issue.
We may request photographs or other reasonable information to help assess the issue.
We will handle eligible claims in accordance with applicable New Zealand consumer law and our Return & Refund Policy.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.
Where an order cannot be cancelled, our Return & Refund Policy will apply where the product is eligible for return.
Website Information
We make reasonable efforts to ensure information on our website is accurate and current.
Occasionally, information may contain typographical, technical or administrative errors. We reserve the right to correct such errors.
We may update product information, prices, availability and website content when necessary. Changes will not affect rights that customers have under applicable law.
Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
Access may occasionally be interrupted because of maintenance, technical problems, third-party services or circumstances outside our reasonable control.
Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy requirements.
Please refer to our Privacy Policy for information about how we collect, use, store and protect personal information.
Marketing Communications
If you choose to subscribe to marketing communications from NZ Cricket Store, we may send you information about products, promotions and other relevant updates.
You can unsubscribe from marketing communications at any time using the unsubscribe link provided in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders, payments, deliveries or customer-service enquiries.
Intellectual Property
Unless otherwise stated, website content including text, graphics, branding, photographs and other materials is owned by, licensed to, or used with permission by NZ Cricket Store or the relevant rights holder.
Content may not be reproduced, distributed or used for commercial purposes without appropriate permission from the rights holder.
Third-Party Intellectual Property
Product names, manufacturer names, trademarks, logos and other intellectual property belonging to third parties remain the property of their respective owners.
Any third-party intellectual property displayed on our website is used for identification, product information or other authorised purposes as applicable.
Silver Fern
Where a Silver Fern design or other third-party design is displayed on our website or products, the relevant intellectual property remains the property of its legal owner.
NZ Cricket Store does not claim ownership of third-party intellectual property except where we expressly hold the applicable rights.
Limitation of Liability
To the maximum extent permitted by applicable law, NZ Cricket Store will not be liable for losses that are indirect or not reasonably foreseeable.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under New Zealand law.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page together with the date it was last updated.
Changes will apply from the date they are published and will not remove any rights that have already arisen under applicable law.
Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
Nothing in these Terms and Conditions limits any rights available to consumers under applicable New Zealand law.
Contact Us
If you have questions about these Terms and Conditions or an order, please contact:
NZ Cricket Store
Palmerston North 4410
New Zealand
Email: info@nzcricketstore.com
WhatsApp: +64204779045
