Privacy Policy

NZ Cricket Store respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use and disclose personal information when you visit NZ Cricket Store, make a purchase, contact us or otherwise use our online store.

Information We Collect

When you visit our website, place an order, create an account, contact us or interact with our services, we may collect information such as:

• your name;
• email address;
• phone number;
• billing and delivery address;
• order and purchase information;
• account information, where applicable;
• communications you send to us;
• information required to process returns, refunds or customer service requests; and
• technical information associated with your use of our website, such as device, browser, IP address and website activity.

We only collect information that is reasonably necessary for operating our online store, processing orders, providing customer service and related business purposes.

How We Use Your Information

We may use personal information to:

• process and fulfil orders;
• arrange payment and delivery;
• provide order confirmations and tracking information;
• communicate with you about an order;
• provide customer service;
• process returns, exchanges and refunds;
• prevent or investigate fraud and unauthorised transactions;
• operate and improve our website and services;
• maintain appropriate business and transaction records;
• comply with legal and regulatory obligations; and
• send marketing communications where you have consented to receive them or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication.

Shopify and Service Providers

Our online store is operated using Shopify.

Shopify and other service providers may process personal information as necessary to provide services used by our store.

We may also use third-party service providers for functions such as:

• payment processing;
• order fulfilment;
• shipping and courier services;
• website hosting and functionality;
• analytics;
• customer communications;
• fraud prevention;
• marketing and advertising; and
• other services necessary to operate our business.

We provide these service providers with information only where reasonably necessary for them to perform the relevant service or where otherwise permitted by law.

Some service providers may process information outside New Zealand.

Payments

Payments made through our website are processed using the payment methods and payment providers made available at checkout.

Payment providers may collect and process payment information in accordance with their own privacy and security practices.

NZ Cricket Store does not necessarily receive or retain complete payment-card details when payments are processed by third-party payment providers.

Order Fulfilment and Delivery

To fulfil your order, we may provide necessary personal information to couriers, logistics providers and suppliers involved in delivering your purchase.

For products dispatched directly by an approved overseas supplier, information such as your name, delivery address, contact information and relevant order details may be provided to that supplier or fulfilment provider where necessary to complete delivery.

We only provide information reasonably required to fulfil the order.

Cookies and Similar Technologies

Our website and the services we use may use cookies and similar technologies.

These technologies can be used to operate the website, remember preferences, understand how visitors use the site, improve our services, measure website performance and support advertising or marketing activities.

Your browser may allow you to block or delete cookies. Some website functionality may not operate correctly if certain cookies are disabled.

Analytics and Advertising

We may use analytics, advertising and marketing services to understand website activity, measure the effectiveness of advertising and improve our services.

These services may collect information about your interaction with our website using cookies or similar technologies.

Where required, these activities will be conducted in accordance with applicable privacy requirements and your available consent or preference choices.

Sharing Personal Information

NZ Cricket Store does not sell personal information to third parties.

We may disclose personal information where reasonably necessary to:

• process payments;
• fulfil and deliver orders;
• provide services requested by you;
• operate our website;
• provide customer support;
• detect or prevent fraud;
• comply with legal obligations; or
• protect our legitimate legal rights.

We may also disclose information where required or permitted by law.

Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Our website and associated services use security measures provided by Shopify and other relevant service providers.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, maintaining business records, resolving disputes and meeting legal, tax or accounting obligations.

When information is no longer reasonably required, it may be deleted or anonymised where appropriate.

Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, subject to applicable New Zealand privacy law.

To make a request, contact us at:

info@nzcricketstore.com

We may need to verify your identity before responding to certain requests.

Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally able to provide the information or make purchases without appropriate consent.

If you believe personal information has been provided to us improperly, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The current version will be published on this page.

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to request access to or correction of your personal information, please contact:

NZ Cricket Store
Palmerston North, New Zealand
Email: info@nzcricketstore.com